consulting and outsourcing solutions and have been proven to deliver on time and generate meaningful ROI results.

Eventus provides a broad range of consulting services capabilities to meet your contact center and business process outsourcing needs:

CONTACT CENTER ASSESSMENTS
Identifying the strengths, weaknesses, opportunities and threats to your operation and providing a comprehensive and current analysis of various aspects of contact center management, operations and technology.

CUSTOMER EXPERIENCE PLANNING
Architecting an experience that builds loyalty and reduces customer attrition. Planning the experience can help differentiate your business from the competition.

TECHNOLOGY AND OPERATIONS PLANNING & BUDGETING
Objectively evaluating your internal technology to ensure rel- evance in your business, identifying improvement opportunities, outlining costs and risks, and establishing a real-world integra- tion plan. Assessing your current operations and developing quantified and prioritized recommendations for optimization of existing contact center staffing, business process and manage- ment approach.

OFFSHORE AND ONSHORE STRATEGY
Our consultants have a detailed understanding of the intricacies of both off-shoring and on-shoring. Both have advantages and disadvantages. The right strategy often involves a blending of resources. Eventus has extensive experience in the complex area of outsourcing contracts and negotiations.

SOCIAL MEDIA STRATEGY
Eventus can assist you in developing a technology-enabled strategy that allows your company to respond to the fast- evolving demands of social media.